How Do I – Unlock my account

Has your GovTEAMS account been locked? 

Have you: 

  • Entered your password incorrectly multiple times and now can’t sign in
  • Been prompted for Multi‑Factor Authentication (MFA) but can’t complete it
  • Received a message that sign‑in is blocked
  • Tried to access from a personal device and were denied
  • Been advised that your password has expired or you’re being forced to reset it repeatedly
  • Been advised your licence was removed, your account is disabled, or your access is suspended
  • Account is inactive for a long period and now receive an “account disabled/locked” email
  • Made aware that your account is inactive and have now received an “account disabled/locked” email

If you’ve answered YES to any of the above, please take the following steps to unlock your account:

  1. Reset your password via the official self‑service password reset page (if enabled by your agency). Allow within the hour for replication to occur.
  2. Complete MFA via the official multi-factor authentication troubleshooting page using your registered method(s) or update your MFA method if you’ve changed devices.
  3. Try a compliant device and network (e.g., managed/endorsed device, corporate VPN/Wi‑Fi) to satisfy Conditional Access requirements.
  4. Contact your agency’s IT Service Desk to confirm licence status, account enablement, and any policy‑driven holds (training, Acceptable Use Policy, identity verification).
  5. Review recent sign‑ins (if available) for unusual activity and report a security incident immediately if you suspect compromise.