How Do I - Set up Multi-factor Authentication (MFA)

Who can use this feature?

Everyone. We recommend setting up more than one MFA option. This will allow you to choose an alternative method if you can’t access your preferred option (e.g. your mobile phone isn’t working or you’re away from your landline).

Microsoft Authenticator app

Phone authentication (call or text)

Hard Tokens

You will be prompted to set up your MFA the first time you log in to GovTEAMS, or following an MFA reset by GovTEAMS Support. After entering your username and password, you will be presented with a screen that says ‘More information required’. When you see this message, select Next.

Microsoft Authenticator app

To use this method, you must set up the Microsoft Authenticator app on a mobile phone. You will also need to log in to GovTEAMS on a different device (not your mobile phone) to complete this process. The following steps will refer to that device as ‘computer’.

On your phone:

  1. Download the app for android or iOS on your mobile phone.
  2. Open the app and tap the + (plus) icon, located at the top right of the screen.
  3. Select Work or school account and allow the app to send you notifications and to access your camera.

On your computer:

  1. On your computer, follow through the screens explaining the app download process and select Next.

On your Phone:

  1. A QR code will appear on your computer screen; use your mobile phone to scan the QR code.

On your computer:

  1. Click Next on your computer. Take note of the number displayed on your computer.
  2. A test notification will be sent to your phone.  Enter the number displayed on your computer in Step 6 and tap Yes.
  3. Select Next on your computer screen.

Video:

Video: Set Up Multi-Factor Authentication (MFA) using Microsoft Authenticator (no audio)

Downloadable Resources:

You will be prompted to set up your MFA the first time you log in to GovTEAMS, or following an MFA reset by GovTEAMS Support. After entering your username and password, you will be presented with a screen that says ‘More information required’. When you see this message, select Next.

Phone authentication (call or text)

Use a mobile phone number if you prefer a text, or choose between a mobile phone or landline number if you prefer a call.

  1. Select "I want to set up a different method
  2. Select Phone and click Confirm.

select different method link

 

  1. Select your country or region (e.g. Australia +61) and enter your preferred phone number.
  2. Select the method: 

    • Send me a code by text message (mobile phone)
      • Enter the code supplied.
      • Select Verify and Done.

    OR

    • Call me (mobile phone or landline number)
      • An automated service will call you and ask you to press the hash (#) key.
      • Select Done.

You will be taken to the security information screen where you can set an additional authentication method (recommended in case you lose access to your primary method)

Downloadable Resources:

Hard tokens can be set up as an additional authentication method once your account is established. Log into your account and visit the GovTEAMS Academy for information.

 

Frequently Asked Questions (FAQ)

 

What happens if I don’t have access to my primary authentication method?

You will not be able to log into your account. We recommend setting up at least two methods, this will allow you to choose an alternative method if you can’t access your preferred option (e.g. your mobile phone isn’t working or you’re away from your landline).

You can update your MFA options at any time by going to your Security Info page (make sure you log in with your GovTEAMS account).

What Authentication methods are available?

Authenticator app, text (SMS – mobile only), call (mobile or landline) or Hard tokens (physical devices that generate a code).

I work in a secure location and can't have a mobile device with me, how do I set up MFA?

If you work in a secure location, you can use a desk phone call as your multi-factor authentication option.