How Do I – Regain access

Are you a returning or existing user who can't access your account?

If you’ve forgotten your password, lost access to your sign‑in method, or something else isn’t working quite right, you can restore access to your account by following the guided steps in the sections below. These instructions will help you securely regain entry and get back to using GovTEAMS.

Forgot your username?

GovTEAMS OFFICIAL usernames are in the format: firstname.lastname@govteams.gov.au (for Members) or firstname.lastname@partners.govteams.gov.au ( for Partners)

If you were a GovTEAMS Guest, your username will be the email address you registered with.

To attempt login:

Navigate to the login page: Open your browser (Chrome/Edge recommended) and go to the GovTEAMS login page. (Sign in to your account).
Attempt to enter your Username: Enter your GovTEAMS username (example 'firstname.lastname@govteams.gov.au').
Click 'Next'.
If you remember your password, enter it or select 'Forgot my password' link and follow the instructions provided (including verification via multi-factor authentication).

If you have any difficulty or the username you enter is not working, please Contact Us for assistance.

Forgot your password?

You can reset your password using your Username (ending in '@govteams.gov.au'). 

Navigate to the login page: Open your browser (Chrome/Edge recommended) and go to the GovTEAMS login page. (Sign in to your account)
Enter your Username: Enter your full GovTEAMS username (ending in '@govteams.gov.au') and click 'Next'.
On the password entry screen, click the 'Forgot my password' link.
Verify Identity MFA: You'll be prompted to choose a contact method (like your email or phone) to verify you're the account owner.
Complete Verification: Follow the on-screen instructions to complete the verification check.
Set New Password: Once verified, you can enter and confirm your new password, ensuring it meets complexity requirements.
Click 'Finish' and check for an email confirmation.

If you forget your password as a Guest, click 'Forgot my password' on the signin page or contact your own IT support.

Forgot both username and password?

Simply fill out the Contact Us form and we will be in touch to help you regain your GovTEAMs access. Please include the previous departments you have worked at and the dates to assist us in the process (approximate dates are fine). Kindly avoid registering a new account as that will create a duplicate account which is not a recommended practice.

IMPORTANT NOTE: If your account is 'Inactive", you will be prompted to reactivate it as part of this process.

Have you previously used GovTEAMS but recently changed agencies and now require access again?

Please do not create a new account as we can assist you in recovering your existing GovTEAMS account.

If you remember your username (ending in @govteams.gov.au) and password, you may attempt to sign in via the following steps.

In the GovTEAMS website, select Login from the header options
Select GovTEAMS OFFICIAL.
Enter your GovTEAMS username (ending in @govteams.gov.au), and click 'Next'.
Enter your password, and select Sign In.
Verify your identity using one of the MFA options you selected when you registered your account.
1. Microsoft Authenticator: enter the code displayed on your computer into the Microsoft Authenticator alert.
2. Use a Verification code – enter the code displayed in your authenticator app into the field shown on your computer.
3. Text +XXXX – enter the code. You will receive an SMS with the code.
4. Call XXX – You will receive a phone call. Following the instructions provided.

If you forgot your credentials, follow the steps in the 'Forgotten credentials' tab to regain access to your GovTEAMS account. If you are encountering issues with your MFA, follow the steps in the 'Multi-factor authentication (MFA) Issues' tab to help you resolve your MFA concerns

Keep your agency details up to date

Once logged in, ensure that your profile reflects your current agency email address to keep your account active, maintain access, and enable the self-service options.

Follow the steps below:

Once logged in the dashboard, select your profile icon (circle) in the top right corner for the screen.
Select 'Edit Profile' from the dropdown menu
Scroll down to the 'Change Email Address' section
Enter in your new agency email address (the email address must be an active and accessible Commonwealth Government email address).
Click Update to save the changes

IMPORTANT NOTE: If your account is 'Inactive", you will be prompted to reactivate your profile. During the reactivation process, you will also have the option to update your email address on the Reactivate screen.

Unable to access the mobile that was used to setup MFA?

If you no longer have access to the mobile device you initially set up MFA on, you can reset your MFA by following these instructions: How Do I - Reset my MFA.

If problem persists, please Contact Us to request an MFA reset.

Update or Transfer MFA (add/remove devices)

We encourage users to set up at least two different MFA methods, ideally before you switch devices. These methods can include phone calls to a mobile or fixed number, email, or hard tokens. This ensures you have an alternative method available if your primary method is inaccessible (like if you change agencies and no longer have access to a mobile device).

To add a new device:

Go to your security info page and sign in with your GovTEAMS OFFICIAL account (ending in @govteams.gov.au).
Select '+ Add sign-in method'.
Choose the new method you want to add and follow the prompts.

To remove an old device:

Ensure multiple sign-in methods are set up prior to deletion
Click 'Delete' on the sign-on method or device you wish to remove