Update your account 

You will then have the option to do the following:

Update your name, job title and level

1. Open the GovTEAMS account page.
2. Make changes where required.

Note: If you’re a guest, you’ll only be able to edit the name fields.

3. Select Save.

Note: You are not able to change your own username. If you require your username to be updated, please contact GovTEAMS Support.

Update your email address

If you are updating your email due to moving departments, make sure you also update your department details.

1. Open the GovTEAMS account page.
2. Under the heading Email address delete your old email and replace it with your new one. Select Update.
3. You will shortly receive a confirmation email. Please select Confirm email address to finalise the process.

Note: You can resend the confirmation email if needed. Simply go back to the GovTEAMS account page and resend the link from there.

There are a few things to note when updating your email address:

• You can’t change your email address to an external email address (i.e. non-government address).
• If you are changing your email domain (i.e. after the @) a notification email will be sent to the owners of any private or hidden communities that you are a member of.
• You can’t change your email address to an address that is already associated with an existing GovTEAMS account.

Update your department details

1. Open the GovTEAMS account page.
2. Select the X next to your current department name to delete it.
3. Start typing your new department name and select from the options that appear. 
4. If required, update the information in the Occupation/job title field and the Level/classification field.
5. Select Save.  

Password and multi-factor authentication (MFA) settings

To change your password

1. Open the GovTEAMS account page.
2. Select Change password.

Note: Passwords must be 8 to 16 characters long and contain 3 of the following 4 criteria – uppercase letter, lowercase letter, number, and special character. Your password cannot contain your username.

3. To finalise, complete the requirements and select Submit.

To update your multi-factor authentication (MFA) options

You will need to update your MFA options if they are linked to a work issued device or landline, before you lose access to them.

For more information on multi-factor authentication please take a look at our MFA page.

Deactivate your account

You may wish to deactivate your GovTEAMS account if you are leaving your job and no longer require it, no longer wish to use it or are planning on taking long-term leave.

Note: If you are moving departments and require access to GovTEAMS in your new role, you won’t be required to deactivate your account, just update your account details.

To deactivate your account: 

1. Open the GovTEAMS account page.
2. On the My details form, select Deactivate my account.
3. You will be taken to this screen: “Is this goodbye? If you deactivate your account, we’ll leave your community memberships in place so you can pick up right where you left off.”

Note: You have the option to remove your community memberships. When asked, “Want us to remove your community memberships?”, tick the Yes box.

4. Select the Deactivate my account button.