Trouble signing in

If you are receiving a specific error, feel free to take a look at our troubleshooting error messages page.


Confirm you are signing in to the correct platform

There are two GovTEAMS platforms, at the OFFICIAL:Sensitive and PROTECTED classifications. Each platform operates independently for security purposes, with separate log in credentials. You should have registered for the standard GovTEAMS OFFICIAL service unless you have been otherwise directed, or have a specific requirement to share PROTECTED information. 

For more information about GovTEAMS OFFICIAL, please take a look at What is GovTEAMS OFFICIAL?

For more information about GovTEAMS PROTECTED, please take a look at What is GovTEAMS PROTECTED?

Close your internet browser and try a new one

Some issues that you receive using GovTEAMS can be caused by your internet browser. The fastest way to confirm a browser issue is to switch to an alternative browser. Recommended browsers are recent versions of Google Chrome or Microsoft Edge. If the alternative browser does not fix the problem, please try clearing your cache and cookies or opening an incognito or InPrivate browser window.

Confirm you are signing in using the correct username for the correct platform you are using

If you are a member, make sure you are using your GovTEAMS username (ending in or

If you are a guest, make sure you are using the email address that was nominated during registration. 

If you are unsure of your account type, please visit the GovTEAMS OFFICIAL or GovTEAMS PROTECTED account types page.

Try clearing your cache and cookies 

To clear your cache and cookies in Google Chrome:

  1. In Chrome, select More > More tools > Clear browsing data.
  2. Choose a time range. To delete everything, select All time.
  3. Next to Cookies and other site data and Cached images and files, check the boxes.
  4. Select Clear data.

To clear your cache and cookies in Microsoft Edge:

  1. In Edge, select Settings under the three dots > Settings > Privacy and security.
  2. Under Clear browsing data, select Choose what to clear.
  3. Under Time range, choose a time range.
  4. Select Cookies and other site data, and then select Clear now.
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Please note, you may not be able to clear your cache if your organisation manages the settings within your device. Contact your internal IT area for more information.

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Try opening a private browser

To open a private browser in Google Chrome:

In Chrome, select More > New Incognito Window.

To open a private browser in Microsoft Edge:

In Microsoft Edge, select Settings and more > New InPrivate window OR Right-click the Microsoft Edge logo in the taskbar and select New InPrivate window.