Multi-factor Authentication issues
Deleted the Authenticator app or changed phones?
If you are planning on changing your phone, contact number or Authenticator app please sign in and change your MFA options to avoid losing access to your account.
If you did not have the opportunity to update your MFA options before getting a new phone, contact number or deleting the app please attempt to sign in and complete the "Sign in another way" process.
If you have attempted to use an alternative MFA option via the “sign in a different way” process and received an error, please contact GovTEAMS Support and request an MFA reset.
Having issues setting up your MFA?
When setting up your MFA options, please make sure you:
- Use the correct browser. Recommended browsers are recent versions of Microsoft Edge and Google Chrome.
- Use a personal device to set up MFA. You’ll need a mobile/landline phone or the Microsoft Authenticator app on your device.
- Allow notifications on your personal device when using the Authenticator app.
- Allow the Authenticator app to have access the camera.