Payment Terms and Conditions 

How to pay for GovTEAMS products 

You can pay for GovTEAMS products using any of the following methods: 

• Credit/Debit Card  
• Direct Debit 

Credit card payments 

The GovTEAMS online payment form uses the Government EasyPay Online service provided by the Reserve Bank of Australia via their payment gateway service provider, Bambora Australia Pty Ltd. 

Type of cards accepted 

• Mastercard credit and debit cards 
• Visa credit and debit cards 
• AMEX cards 

Card payment fee 

A fee will apply to card payments. The fee: 

• is a percentage of the amount being paid, based on the type of card 
• is charged by your card supplier, not the Department of Finance 
• will be reviewed from time to time and may change 

Before you finalise your payment, you'll be advised of the total amount including the fee.  

Card payment receipts 

When you pay using any of our card payment services, we'll give you a receipt number. The payment details will be displayed on your card statement as ‘Finance GovTEAMS’. 

Unavailability of the service 

The service may sometimes be unavailable due to technical issues or maintenance. If you need to make a payment during these periods, you should use an alternative payment method. 

Privacy - Personal Information Collection Notice 

The Reserve Bank of Australia (Reserve Bank) may request the provision of your email address (the Information) via our Government EasyPay card payment site in order to send you a copy of your payment receipt. 

This Information is received by the Reserve Bank via our payment gateway service provider, Bambora Australia Pty Ltd. 

The Information is of a kind which the Reserve Bank does not usually disclose to persons or organisations outside the Reserve Bank. 

The Reserve Bank is unlikely to disclose the Information to overseas recipients. 

Individuals are entitled under Australian privacy law in certain circumstances to access, and seek correction of, personal information about them held by the Reserve Bank. If you wish to access or update the personal information the Reserve Bank holds about you, or if you have an enquiry or complaint about how the Reserve Bank handles personal information, you can contact the Reserve Bank's Privacy Officer by email to privacy@rba.gov.au or by phone on (02) 9551 8111. More information about access, correction and complaints is in the Reserve Bank's Privacy Policy. 

Web security 

Government EasyPay Online Service 

The protection and security of information that you provide on this website is very important and strict industry standards are applied at all times. 

Payment information that you enter when using this site is processed and stored in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). This Standard has been developed by the PCI Security Standards Council which is an open global forum responsible for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection. 

The information that you provide is protected through the use of Secured Socket Layer (SSL) 128 bit encryption. You will notice that the URL in your browser is "HTTPS" instead of "HTTP". This is because this security feature has been invoked. Your browser may also display a lock symbol on the bottom task bar line to indicate that a secure website is being used. 

The storage of payment information on the host server used by this website is protected from external networks by the deployment of firewalls and proxy servers. 

Processing times 

Payments need to reach us on or before their due date. If a payment is not received by the due date, your access to GovTEAMS Products may be discontinued. 

You can use the GovTEAMS online payment form 24 hours a day, 7 days a week. 

Payments will be processed the next business day if it is made: 

• after 6 pm Sydney Australia Eastern Standard Time; 
• on a weekend; or 
• on a public holiday. 

Payment enquiries 

Please direct any payment enquires to GovTEAMS Support.