Compromised account

If your account has been compromised but you're still able to log in, this page will help you secure your account and stop unwanted behaviours. 

Has your account been compromised?

Have you:

  • Noticed unexpected activity on your account
  • Seen unintended Direct Messages sent from your account
  • Observed other account behaviours you didn't make or approve
  • Received a notification from us stating that your account may be compromised
  • Received a notification from us stating that your account information has changed, and you didn't change it
  • Noticed your password is no longer working and you are being prompted to reset it

If you've answered yes to any of the above, please take the following steps:

  1. Change your password 
  2. Make sure your email address is secure.
  3. Report a security incident

How do accounts become compromised? (Did somebody hack me?)

Accounts may become compromised if you've entrusted your username and password to a malicious third-party application or website, if your account is vulnerable due to a weak password, if viruses or malware on your computer are collecting passwords, or if you're on a compromised network.

It's best to take action as soon as possible.