The process for resetting your password depends on your account type, whether you have logged in to GovTEAMS before, and if your account is inactive (also referred to as ‘on hold’).

This page will cover the items listed below, please refer to the account type that applies to you. If you are unsure of your account type, please visit the account types page.

  • Self-service password reset
  • Password reset for guest users
  • Password reset for new users
  • Password reset for inactive users

Self-service password reset

If you have an existing account that is active you can reset your own GovTEAMS password. To do this:

  1. Go to https://users.govteams.gov.au/.
  2. Enter your GovTEAMS username, ending in @govteams.gov.au and select Next.
  3. From the enter password page, select Forgotten my password.
  4. Complete the fields as prompted and select Next.
  5. Choose from the available contact methods and follow the prompts to complete the verification check.
    Note: Verification options will differ depending on your setup. You may also be asked to verify with more than one option
  6. Enter and confirm a new password.
    Note: Passwords must be 8 to 16 characters long and contain 3 of the following 4 criteria – uppercase letter, lowercase letter, number, and special character. Your password cannot contain your username.
  7. Once you have entered a password that meets the criteria, click Finish.
  8. Once you receive confirmation that your password has been reset, you can then continue to sign in with your new password.

Password reset for guest users

If you are a guest user, the GovTEAMS help desk can’t reset your password for you.

You will know that you’re a guest user if you do not have a GovTEAMS username that ends in @govteams.gov.au. Instead, your username will generally be the email address that you registered with (or another user ID set by your organisation). 

When registering as a guest, your GovTEAMS account will be linked to an existing Microsoft account (such as a work or university Microsoft account) or a new Microsoft account will be set up for you as part of the registration process.

Only your account provider can assist with a password reset.

  • For work accounts, contact your internal IT area. 
  • For university accounts, contact your university IT area. 
  • For personal Microsoft accounts, contact Microsoft.

Note: Depending on your account provider, there may be self-service password reset options available. After entering your username, check if the ‘Forgotten your password’ option appears below the password field and follow the prompts.

Password reset for new users

If this is the first time you have logged in to GovTEAMS, you will need to enter your GovTEAMS username ending in @govteams.gov.au and the password that you nominated when registering for your GovTEAMS account.

Note: Passwords must be 8 to 16 characters long and contain 3 of the following 4 criteria – uppercase letter, lowercase letter, number, and special character. Your password cannot contain your username.

Self-service password reset is something that you register for when you complete your first sign in. If you haven’t done this yet, you’ll receive the following error when you attempt to complete the ‘forgotten my password’ process: “We’re sorry. You can’t reset your own password because you haven’t registered for password reset”.

If you receive this error, please send a screenshot of it to the GovTEAMS help desk via the contact us form. The team will then reset your password on your behalf.

Password reset for inactive users

If your account is inactive (or ‘on hold’) and you have also forgotten your password, you will need to complete both steps below:

  • Verify your account by confirming your email address – refer to the reconfirm your email address page for more information, including detailed steps for completing this process and;
  • Complete the forgotten password process – follow the self-service password reset instructions above. 

 

Want more?

For more information, please take a look at the guide:

 

Last modified: October 13, 2020