5 common issues faced when logging in:


  1. If you are running two instances of Microsoft, you'll be brought back to the login page when you sign in.


    Two Microsoft instances. Must choose which account to log on with.


  2. User not logging in using their @govteams.gov.au email address.


    Error message - not using GovTEAMS email


  3. Account has been locked. User has failed too many attempts to login.


    Account locked - many failed login attempts


  4. Used incorrect password.


    Error message - incorrect password


  5. User can't reset password themselves as they haven't completed their additional security verification options.


    Multi-factor authentication incomplete - cannot self reset
Last modified: February 27, 2019